Why won't VeriFLY let me check in?
Why am I unable to perform online check-in with my airline with my valid VeriFLY pass? Please ensure your biographical (name, DOB, etc.) information used in VeriFLY matches the airline booking information.
What happens if I don't use VeriFLY? If you don't use VeriFLY, you will be required to show your travel documents at the airport and they will be verified for you at the check-in desk or boarding gate. This may result in long queues and delays as you move through the airport.
- Review and consent to the Terms and Conditions.
- Provide first name, surname and a valid email address.
- Capture a Selfie.
- Verify your account by clicking a link in the email (valid for 24 hours)
Your flight may be operated by one of our partner airline's affiliates as a codeshare flight. In some cases, the flight may be available under the codeshare airline. The destination/airline may not be supported in VeriFLY.
VeriFLY is only available for use to and from selected destinations. If you are flying to or from a destination that does not use VeriFLY you may be asked to upload your travel documents when you log into Manage My Booking. We'll contact you shortly before your flight departs with more information and guidance.
Travelers can complete the requirements and upload into VeriFLY before their arrival at the airport to help facilitate a more seamless and expedited experience.
Trips require each of the items in the trip checklist to be completed before it will become active. To view the checklist items for a trip, select the “manage checklist” icon after adding a trip to your VeriFLY wallet.
When you reach a VeriFLY Checkpoint kiosk, you will need to scan a QR code displayed on the screen. This will allow you to validate your Pass and move on with your travels.
If you uninstall the VeriFLY mobile app, your account will remain active for a period of 12 months and then automatically be deleted. If you reinstall the VeriFLY mobile app, you can recover your account and then delete it from within the app to permanently delete all data associated with you.
The most likely problem, if you are unable to scan a QR code is that it may be expired. Please reach out to your Service Provider POC or VeriFLY Suppor team to receive another sponsored VeriFLY QR code invitation.
How do I show VeriFLY at the airport?
Use VeriFLY to get your travel docs approved before your trip ✈️ 🎄 📱 Download the free app 🔍 Search for your destination & upload the required documents ✅ The green tick means your VeriFLY pass is approved and you're ready to fly! Simply upload your travel doc within 72 hours of your trip.
It is not mandatory to use the Verifly app, which is BA's way of speeding up the check-in process. On arrival at check-in, if you have registered, you can go to a queue that ought to be quicker. However, if you have not signed up to Verifly, just show your NHS Covid travel pass to check-in staff. Q.
Use VeriFLY™
Scan the QR code on your digital vaccine certificate or upload it to the American app or VeriFLY™ for quicker approval. This is only valid for digital vaccine certificates from select jurisdictions and providers and for flights to countries that accept vaccine records.
- Aer Lingus.
- American Airlines.
- British Airways.
- Japan Airlines.
- Using the 'Add Flight(s)' Pass.
- ZIPAIR.
VeriFLY won't be useful for all airlines and/or destinations — the service partners with American Airlines and British Airways for international travel, but not most other airlines.
How long before my flight can I use VeriFLY? We recommend that you upload your documents no later than 4 hours before your scheduled flight departure time. This will allow enough time for your travel documents to be checked and verified.
You might not be able to check in using the app, if: Your first flight is not operated by American Airlines. You're traveling with a pet, weapon or firearm. You're an unaccompanied minor.
About VeriFLY
This simple message streamlines the check-in and documentation verification process at the airport before departure.
If your airline website does not allow you to check in online within the 24-48 hours window, chances are your flight has already been fully booked. Airlines in America tend to overbook flights because they expect a few passengers to cancel, postpone, or miss the flight.
Before getting to the airport, you'll input your flight and passenger details, upload the required documents (such as vaccination records) into the VeriFLY app, and complete a pre-departure checklist. You can then show your completed information to a check-in agent at the airport.
How do I add my boarding pass to VeriFLY?
Tap Add Trip. Under Flight Details, fill in the details for your flight (including Airline, Destination, Flight Number, etc.). Under Traveler Details, VeriFLY will automatically fill in your information based on the name / date of birth used when creating your account. Tap the Submit button.
The biggest benefit of checking in online is bypassing the lines at the airport. You can skip waiting in line to check in, then possibly–if the airline allows it for your flight–skip waiting in a second line to check your luggage, and instead head straight to security.
You might not be able to check in using the app, if: Your first flight is not operated by American Airlines. You're traveling with a pet, weapon or firearm. You're an unaccompanied minor.
In this scenario, the VeriFLY Checkpoint will display the QR code on the Kiosk screen for you to scan the QR code. The system will check whether that you have a Valid Pass and Credentials for that Checkpoint and if so, will allow entry. The user clicks the "Scan" button in the middle bottom part of the screen.
If nothing happens, you may have to go to your Settings app and enable QR Code scanning. If QR Codes isn't an option in your settings, your device unfortunately can't scan QR Codes natively. But don't worry, this only means you'll have to download a third-party QR Code reader app (see our app recommendations below).